Frequently Asked Questions

We ship globally, and shipping fees are automatically calculated at checkout based on your location and preferred courier service. We occasionally run promotions that include free or reduced shipping — be sure to subscribe to our newsletter for early access to these offers.

We’re pleased to offer worldwide shipping. Delivery costs are calculated at checkout according to your region and the service you select. From time to time, we offer complimentary or discounted shipping during special promotions — subscribe to our newsletter to be the first to know about exclusive offers.

Delivery times vary depending on your location. Orders are typically processed and shipped within 1–2 business days. For domestic deliveries, please allow approximately 3–5 business days for your order to arrive. International shipping generally takes 7–12 business days, depending on customs clearance and your local postal service. Full delivery details, including tracking information, will be provided in your confirmation email once your order has been dispatched.

Please refer to our exchange/return policy via the following link. https://www.valvero.com.au/policies/refund-policy

Founded in Melbourne, Australia, VALVERO was born from a passion for design and an unwavering dedication to craftsmanship. We believe time represents more than the passing of hours and minutes — it embodies heritage, artistry, and individuality. Guided by these values, we craft watches that unite precision engineering with timeless design, creating pieces that don’t just measure time, but honour it.

At VALVERO, we believe true luxury lies in the details. Each watch and piece of jewellery is crafted from exceptional materials chosen for their beauty, integrity, and longevity. We use high-grade stainless steel, genuine Italian leather, and ethically sourced precious metals and gemstones, ensuring every component meets our uncompromising standards of quality. Every element — from the polished case to the subtle textures of each strap — is selected and finished with meticulous care to deliver not only enduring performance but timeless elegance.

Yes — all VALVERO timepieces are designed with water resistance suitable for everyday wear. Each watch is carefully engineered and tested to withstand light exposure to water, such as rain, handwashing, or accidental splashes. However, to preserve the integrity of your timepiece, we recommend avoiding full submersion, showering, or swimming while wearing it.

Yes — every VALVERO timepiece is accompanied by a 12-month international warranty that covers any manufacturing defects in materials or workmanship. Our watches are crafted with precision and care, but in the rare event that you experience an issue, our customer care team will be happy to assist with inspection, repair, or replacement where applicable. To learn more about coverage and how to submit a claim, please visit our Warranty Policy page or contact our support team directly.